AVENUE ROAD
Head Office - Toronto, ON

Client Success Specialist

SUBMIT RESUME

Weishaupt Design Group is a North American based furniture retailer, manufacturer, and distributor engaged in both residential and contract markets, offering classic-contemporary designs with timeless style and enduring quality.

AVENUE ROAD, Weishaupt Design Group's flagship brand, is currently seeking an experienced full-time Client Success Specialist. In this role, the candidate will report to the Client Success Manager.

An integral contributor to the success of a client first culture, this dynamic role interfaces with all areas of the business to ensure a premium client experience. The role is centered around driving long term customer loyalty by providing support to AVENUE ROAD's sales team. The multifaceted role requires a confident, steady personality who thrives in a fast-paced environment. Duties will include, but not limited to:

Responsibilities:

- Liaise and maintain strong communication with internal departments including Sales, Logistics and Purchasing, in tandem with communicating with external clients to effectively meet their delivery requirements

- Collaborate with the Sales Teams to disseminate all pertinent information regarding Customer Service issues (delays, damages, storage etc.) & provide all delivery tracking details

- Support Sales with conflict resolution and follow through on replacement repair management

- Support decision regarding replacement/repair for stock and client order

- Receive,ship, and track all sample order fulfillment requests

- Support all special domestic & international client projects through collated tracking databases and ensure that all information is current.

- Invoicing Support for Finance to help forecast monthly sales & prepare relevant documentations for invoicing

- Communicate with Sales Team to collect all outstanding payments to allow for the release of customer & stock orders

- Invoice management - review and enter all invoices from our 3rd repair services

- Working with Purchasing & Logistics, track all inbound deliveries, as they relate to customer orders and inform sales team/ customers of any delays, and logistical & delivery issues.

- Troubleshoot with Logistics and Purchasing for quick resolution on defective and damaged products

Experience:

- Minimum 3 years’ client service experience in a fast-paced sales & operational environment.

- College diploma or University degree an asset.

- Previous experience in retail distribution an asset

- Solid experience with an ERP system. Experience with SAP B1 is an asset.

- Strong Microsoft Office skills

Skills & Attributes:

- Proactive and solutions oriented with ability to affect change and influence results.

- Outstanding communication, organizational skills, and high degree of initiative.

- Positive, can-do attitude

- Ability to manage conflict and demonstrated experience working in collaborative environments

- Ability to work in a team-based environment and to achieve common goals.

- Demonstrated commitment to continuous process improvement

HOW TO APPLY

Please send your resume and cover letter to careers@avenue-road.com. Only suitable applicants will be contacted